FAQs

When a fire occurs call 911 immediately. Once the fire is extinguished, one of our experts can assess the damage. Contact us so we can evaluate the situation, and begin the first steps in restoring the property.

For your protection, we recommend leaving the inspection to our professionals. Fires can compromise the structural integrity of the building, making it important to avoid entering the home right away.

We suggest leaving the cleaning to our professionals to avoid inhaling residue left from the fire, which could be hazardous. Essentially, a post-fire situation involves carcinogens. Our experts always use professional safety gear while cleaning.

We make it a point to salvage as many items as possible to reduce losses after your home or office suffers from a fire. Many personal belongings can often be cleaned once they’re recovered. Unfortunately, there may be some items that are too damaged to salvage. We document the condition of each item and record the manner of disposal if that is necessary.

There are several safety issues to keep in mind after a fire has occurred. First of all, avoid entering the space right away, as the structural integrity of the building may have been affected. You could also inhale dangerous chemicals left behind by the fire – don’t put yourself at risk.

We’ll take an inventory of any non-restorable items we find. The inventory includes details about the item and its current condition. If the item cannot be restored, we’ll provide you with information on its proper disposal.

When there are special items left in the building that have meaning to you, please let us know so we can make them our top priority. We’ll handle them with a high level of care before they’re returned to you.

You’ll need to speak to your insurance company to determine how billing works. There may be coverage details or restrictions, depending on your insurance provider and your policy. We have experience dealing with all insurance companies.

Each case differs, making it necessary to evaluate how the claim will affect your premiums, which can influence whether you decide to file. Contact your insurance company to understand how they’ll handle claims. And contact us, so our experienced team can assist you with the sometimes complicated claims process.

We’re happy to communicate with insurance adjusters if they have questions.

Due to our knowledge and training, when surveying the property our team of experts is qualified to identify any dangerous chemicals or materials that are present in the home. Everyone’s safety is our top concern, and we take the right precautions when working. If the condition of the home or office is beyond our expertise, we’ll contact a trusted professional with the experience to address these issues.

We’re qualified to perform restoration services and additional upgrades that are requested. Our goal is to leave you fully satisfied with the work after fire or water damage has occurred. In some cases, you may need to work with a contractor if you desire significant additions to be made.

Water damage can cause serious problems throughout your entire home. The excess moisture can cause mold and mildew to grow. This fungus growth can contribute to health problems, including allergies, skin infections and diseases. It can even weaken and compromise the structure of a building. Water damage can warp wooden floors and ruin ceilings, while also causing problems with metal and cement materials. 

While there are various levels of water damage, all require special kinds of treatment to ensure that your home or business is restored to a safe, healthy state. 

Water damage restoration must be conducted with care, using specific procedures and safeguards. A restoration company will bring in heavy-duty equipment that can mitigate the effects of excess water and dry things out thoroughly. This process may also involve removing damaged parts of the structure. Because some damage is hidden, rely on professionals to get the job done right.

After the initial assessment, Restoration 1 will use the following steps to repair and control the water damage: 

Step 1: Dry out the affected areas with large fans, wet vacuums, and pumps. All moist surfaces and carpets will be targeted. 

Step 2: Pull up the carpet and padding that cannot be saved. While the team members at Restoration 1 do their best to salvage what they can, some parts of your home may need to be removed. 

Step 3: Restore personal belongings. Restoration 1 will work to put all of your books, art, furniture, and other items back in their original places. 

Step 4: Clean and dehumidify. To prevent the growth of mold, we will professionally sanitize and dry everything in the home or business. 

Throughout each step of the process, at Restoration 1 we make protecting your home and keeping your family safe our number one priority. 

Floods and water damage can be caused by a variety of problems. Some of the most common include: 

• Leaking dishwashers, washing machines, and pipes 
• Excess amounts of rain and drainage problems 
• Clogged sinks or toilets that overflow 
• Hidden moisture beneath your floors or in your walls 
• Cracked pipes due to severe weather or faulty plumbing

Absolutely – and more often than not, you won’t notice that water damage is occurring until the need for repairs has become very obvious! Signs of hidden water damage can be as subtle as an unpleasant odor, or slight staining on the walls and ceilings. You may also notice peeling paint, warped floors, or mold growth in the nooks and crannies of your home or business. 

At the first signs of water damage, you should attempt to air out the property as much as possible. Turn on fans, open windows, and blast the AC if you have to. Hang up your rugs and cushions at a safe, dry location then collect loose items that are at risk. Mop up as much standing water as you can and try to keep moisture from spreading.

As soon as you’ve made the situation somewhat stable, call in an experienced restoration service like Restoration 1. Our highly-trained technicians will bring advanced heavy-duty equipment to start on your professional water damage treatment right away!

First things first: Research companies that are certified, licensed, and insured. It’s also smart to go with a company that can respond immediately to your water damage emergency – one that can also offer a 100-percent satisfaction guarantee! Call Restoration 1 so that our trained professionals can give you the prompt, effective service you need. 

First, you should review your insurance policy to see if it covers water damage at all. For example, some policies may cover floods but not mold remediation, while others only handle sewer or drain backups. Find out what your policy covers specifically, so that you understand the terms before speaking with an agent. Because Restoration 1 has experience with all insurance companies, our team can help you navigate the sometimes complex claims process.

Second, make a detailed list of what has been damaged. You should write everything down, from the flooring to the bookshelf that wasn't salvageable, and so on. You should also keep your receipts and other forms of evidence (including photos) that support your damage claims.

Finally, when you file the claim, it will probably take your company a few days to get back to you. In the meantime, do not begin any permanent repairs to your home. You’ll want to wait for permission to do so before spending money on the restoration process.

Although the best way to remove standing water is to call in a professional service like Restoration 1 to use heavy-duty equipment, you can attempt to remove some of the water on your own. Use buckets or a water pump to drain the area, then mop up the excess water on the floor.