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Undercover Boss and Restoration 1

Undercover Boss with Restoration 1

What happens when the boss goes undercover at several of his franchises? You might be surprised. The CEO of Restoration 1 is Gary Findley. He’s an expert at franchising, but doesn’t know a whole lot about restoration. It’s really interesting to see what he discovers about his own franchises.

Gary is introduced to several technicians and an operations manager at franchises in Atlanta, Denver, Washington DC and Dallas. Along the way he experiences for himself the types of damages Restoration 1 customers confront in their homes and/or businesses. Along with a technician, Gary is introduced to a customer who has water intrusion problems in Atlanta. A business manager leads him through a biohazard project in the Denver area. Although slightly claustrophobic, Gary has to get over his fear of small spaces when he helps encapsulate a property in Atlanta. And finally, a flood in Dallas results in mold within the insulation of a house. Gary sees a lot along the way and learns what it’s like to work in at a Restoration 1 franchise.

Restoration 1 of West Denver is featured in this video starting at 14:23 minutes. Our business manager introduces him to the rigors of a biohazard project. In the process, he learns just how important it is to keep your emotions in check. And he discovers the value of reaching out to more female employees to give them an opportunity to find a career that is stable and challenging.

What Gary finds in Denver and in the other franchise locations is dedicated individuals who are passionate about their jobs and very customer focused. They all have a desirable and determined work ethic, are energetic individuals and have a passion for helping people.

Don’t miss the ending to this episode. It’s very comforting to hear how Gary reacts to the people who are working at his franchises. We think you’ll appreciate what he learns just as much as Gary did.

As you watch the video, if you decide you’d like to work at a Restoration 1 franchise, give us a call at 72O-605-2994 and learn how you can succeed at our company!